FAQ - Frequently Asked Questions

               What are the shipping times for your products?

We take 2-4 days to process your order and then 7 to 20 days to deliver it to you.

               Do you ship all over the world?
Yes, absolutely. We ship worldwide.

              Where do we ship your product?
Our offices are located in Camarillo, California. Our international warehouse is located in Europe (Great Britain) and China.

            Do you provide tracking/tracking information for the product?
Yes, you will receive an email once your order has shipped containing your tracking information.
If you  are informed that "no information available at the moment" is given for some shipping companies, it takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items of the same order may sometimes be sent in separate packages, unless you specified the combined shipping.

         Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will arrive shortly.

         I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@combicombo.com and we will send you a similar replacement item as soon as possible.
         Where are you located?
We are located in Camarillo, California.

        I still have not received my order. Why is it taking so long?
Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help in tracing your order or if you would like to inquire about it, please contact us by email at the following address: combicombo@yahoo.com
For any other questions, do not hesitate to fill the form called "Contact us" or to send us an email to: combicombo@yahoo.com
 
         Is it possible to modify my order?
We pack your order very quickly which means we can not make changes once it has been confirmed. Unfortunately, we can not change the delivery option, delivery address or method chosen for payment.

          I am not satisfied with my purchase, can I request a refund?

If you are not satisfied with the product, you will must send a complaint email to request a refund. The customer must support the shipping of the item he wants to refund. Only the item will be refunded (claim 14 days maximum after receipt of the package).
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